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Frequently Ask Question

Introduction to and historical background? is an independent Publishers and Distributor of books based in India . Heritage has been in existence as a Publisher and Distributor for the last 35 years. Here you can buy books at attractive discounts. It has its own stock of huge inventory. is located in 19A, Ansari Road , Darya Ganj, New Delhi-110002, India . Heritage Publishers showcases its wonderful collection of books. We actively stock over 50000 titles. Heritage Publishers also distributes over 50 British and American Publishers. We are conveniently located on Mail Ansari Road, which is the Capital of book market in India with over 300 publishers and distributors in 1 square mile radius.

Competitive Prices?

Heritage has been at the helm of distribution for the last 35 years, and our experience in buying books is immense. We offer on of the most competitive pricing in the industry. We are globally acclaimed for our much low price than anywhere else in the world. Considering customer’s convenience as our priority, we have quoted much low price on each and every book from the huge compilation of books.

Which subject’s books are available in your site “

Heritage stocks books on all subjects including books on subjects like Art , Architecture, Agriculture, Management, Economics, General Interest, Psychology & Education, Mathematics, Computer, Art , Social Science & Anthropology, Self - Help, Literature & Fiction, Architecture & Interior, Agriculture, Engineering, Physics & Astronomy, Biology & Chemistry, Sports, Crime & law, Environmental Science, Science & Technology, Philosophy & Religious and Other.

How can I start buying book with

Buying book with is just simple and easier than ever before. First, you need to open an account with Then start browsing books of your choice and requirement and add to the cart. And lastly, make the payment by choosing any method that opts for you. We assure you that we shall ship the book to you within a specified time frame and use reliable courier service.

Account and Privacy Policy

How do I create an account on

Opening a new account is so easy and simple with You just need to fill your email id and relevant information like name, address and other contact details on the provided form. First, you just click sign in tab (Click Here to SignUp)

How do I retrieve my password, if I forget it?

You need not to worry about loss/ forget password of your account. You just need to click the link as “forgot password” and there you submit your email id. Your recorded password will be send to your registered email id.

How can I ensure the safety of my password?

Please protect your password and it should not be disclosed to anyone. Heritage will never write to you asking you for your password. It is your responsibility to see that no unauthorized logins take place using your id and password. For this ensure that your password is kept strictly confidential. If you use a networked/ shared or public computer to log on to or shop at, you should log out (also called log off or sign out) when you´ve finished to prevent other users from accessing your personal information. If any loss is encountered by, on account of your failing to logout you will be penalized.

Protecting your privacy on is dedicated to protecting your privacy. All Personal information collected is used only to provide you a more personalized shopping experience. We may use your information to time to time notify you about new features, services and special offers of our web site. We believe you´ll find it useful. If you do not wish to receive this information, e-mail us at to change your preferences.

Will protect its customer information? will use all tools and use secure servers to keep customer information at a secure and safe place. When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. In addition, all customer data we collect is protected against unauthorized access.

How do I edit my account information?

To change information related to your account, click the My Account tab of our website access your account by entering e-mail address and password. And edit your desired information. For any other questions related to your account management, please send e-mail to . When you register with you should agree to the terms and conditions.

Closing my account? Ans: Incase you would like to close you buyer account at, please write an email at and we shall deactivate your account as per your request.

Payment Options available to Customer/Buyers

Payment options available to our customers?

We have taken the services of HDFC BANK and installed their payment gateway on our website. We facilitate our customers with easy money management by providing convenient payment systems. We accept all major visa credit cards, master credit cards and credit cards.

Which payment cards are acceptable by you?

We accept all VISA and Master Cards.

Shipping and Delivery Options/Charges

Details of shipping charges? uses the services of Aramax, Fedex and UPS for shipping within India and across the world. The shipping charges vary as per the order. Standard shipping charges in India vary from Rs. 20 to Rs. 50 per book. Shipping charges vary from book to book and are mentioned at the bottom of the order once it is placed.

Estimated time of delivery of the book?

Books are shipped the same day or within 72 hours or as per availability. Estimated time duration of delivery of the order is 2 to 7 business days.

Acknowledging your orders?

We will send an email alert to our customer with the details of order summary and the date they expect us to deliver the books. Once, the order is ready to ship, we also send an email to confirm that the desired consignments are ready to ship.

Tracking my order?

Yes all orders placed on are traceable at websities of the carriers/courier companies. A tracking number shall be provided to the customer once the order is shipped.

Right to purchase and Limitation of liability on

Who can purchase books from and What is the limitation of Liability ?

Ans: All customers who have created an account with are eligible to buy books on the website. The orders can only be shipped after payment is received at Incase there is a problem with customers credit card or the transactions seems to fraudulent, reserves the right to cancel the order and is under no obligation to ship the same. It is well known that in some cases the books have restrictions on sale in certain territories/countries, has the right to cancel the order if it is placed from a country/region, where the sale of books is restricted forr sale. We also reserve the right to cancel any order without assigning any explanation/reason. The books are available on first come first serve basis. Incase the item goes out of stock, we reserve the right to cancel the order and no compensation is payable to the customer/buyer for non fulfillment of the order. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Return and Refund Policy

Return policy?

Returns are accepted if a wrong item is shipped by We do not accept returns if the customer changes his/her mind or does not want the book any more. Books once shipped cannot be returned. We can however accept return within 10 days of shipping of the book if the book is damaged or defective.

Time period for filing a complaint?

Incase of faulty books/damaged books/wrong books we provide complaint period of 30 days for return. If you will return the item within 30 days of order date then only you are eligible for full refund, deducting the shipping charges as applicable.

What do I do if I receive a damaged shipment or if I have a complaint about my order?

Please write to in case of damage caused to a product during transit, we shall make arrangements to replace the damaged product. All purchases are non-returnable and non-exchangeable unless the product is damaged, defective or incorrectly shipped. Return is also acceptable if you receive an item unlike the item as described in your order confirmation email. In such cases item should be postmarked within 30 days of placing order.

Do you accept replacement or exchange of purchased item?

We do not replace or exchange the books that once you have purchased.

Getting full refund for my returned item?

We shall make full refund of book cost excluding shipping charge. Refund will be released only after the book is returned to us in good condition acceptsble to us.

How can I request for return?

You can request for returns by sending a requesting email for return of the item to our email id or In the email, you should describe the condition of the book in detail. We shall accept the return only if the conditions are acceptable by us as per our return policy.

How long after I submit a return will I receive a refund?

We shall refund you the money once we receive the book that return by you

To whom should I address to return the item?

You should address the return copy to following address:

19- A, Ansari Road (Near Fire Station),
Darya Ganj, New Delhi - 110002.
Phone: + 91 - 11 - 232 66633, 232 64444, 232 66258
Fax: +91 - 11 - 232 63050
Office Timings: 10:00 AM - 07:00 PM (IST). Time Correction : GMT + 5:30 Hrs.

Customer Service

In case of any difficulty or problem, to whom should we contact?

Customer satisfaction is of utmost importance to In order to offer a worry free and convenient transaction, we have extremely efficient and dedicated Customer Service team . Right from availability of books to the status of your order, our team provides satisfactory answers to all your queries in scheduled time frame work. They are committed to provide continuous assistance to meet your requirement. Our customer assistance team diligently works to provide efficient & timely customer support. Our cordial and experienced customer care staff is promptly available on desk to assist you with all kinds of queries pertaining to In case of any difficulty or problem, feel free to contact

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